Zoome Rules and Regulations for Australian Users

Betting is a form of paid entertainment. Every bet carries risk, odds are set so that losses occur, and the result of any event cannot be guaranteed. Only people aged 18 or over are legally allowed to gamble in Australia, and wagers should stay within an amount you can afford to lose.

Tools for Managing Betting Activity

Australian rules for licensed online wagering, including the National Consumer Protection Framework, set an expectation that customers can control their own activity. Common tools include:

• deposit limits set by day, week, or month;
• reminders about time spent and money wagered;
• cooling off breaks of a chosen length;
• exclusion from the service for a set period or permanently;
• access to account history for review of past bets and transactions.

Confirm which of these tools apply to your account in the account settings or with customer support before you place a bet.

Risk Self-Assessment

The following signs can indicate that gambling is becoming a problem:

• spending more money or time than planned;
• chasing losses with larger bets;
• borrowing money to gamble;
• hiding betting activity from family or friends;
• feeling anxious or irritable when not betting.

If several of these signs apply, a break or exclusion is advisable.

Help and Support Services in Australia

The following organisations offer free and confidential assistance:

• Gambling Help Online: counselling and online support tools, available 24 hours a day on 1800 858 858 and at gamblinghelponline.org.au;
• BetStop, the National Self-Exclusion Register: a free national service at betstop.gov.au that excludes a person from all licensed interactive wagering providers for a minimum of 3 months, up to permanent exclusion;
• Lifeline: crisis support on 13 11 14;
• National Debt Helpline: free financial counselling on 1800 007 007.

Gambling operators in Australia are reporting entities under the AML/CTF Act 2006, which is regulated by AUSTRAC. These obligations apply to activity on the Zoome website and mobile application.

Legal Obligations

Under the Act, reporting entities are required to:

• enrol with AUSTRAC;
• maintain a program to identify, mitigate, and manage money laundering and terrorism financing risks;
• identify and verify the customers they serve;
• carry out ongoing customer due diligence;
• report suspicious matters to AUSTRAC;
• report threshold transactions of 10,000 AUD or more in physical currency.

Identity Verification (KYC)

Registration may require your full name, date of birth, and residential address. Supporting documents, such as an Australian driver licence or passport, may be requested to confirm these details. Further documents, including proof of address or evidence of the source of funds, may be requested at later stages, for example before a withdrawal. You must provide accurate information and hold only one account.

Transaction Monitoring and Suspicious Activity

Account activity may be reviewed for indicators such as:

• unusual deposit or withdrawal patterns;
• withdrawals following little or no betting activity;
• use of an account by third parties;
• multiple accounts linked to one person;
• details that conflict with submitted documents;
• payments from sources not held in the account holder’s name.

Reports made to AUSTRAC are confidential. Reporting entities are prohibited by law from informing a person that a report has been made.

Possible Consequences

Where a breach of these requirements is identified or suspected, the following actions may apply:

• restriction of account features;
• delay of withdrawals until verification is complete;
• freezing of funds as required by law;
• closure of the account;
• referral to the relevant authorities.

Personal information in Australia is protected by the Privacy Act 1988 and the Australian Privacy Principles (APPs). The Office of the Australian Information Commissioner (OAIC) oversees compliance. These protections apply to the personal information of users of the Zoome platform.

Personal Information Collected

Online betting services typically collect the following categories of data:

• identity details, including name, date of birth, and residential address;
• contact details, including email address and phone number;
• identity documents submitted for verification;
• payment and transaction records;
• betting history and account activity;
• device, browser, and location data;
• communications with customer support.

How Information Is Used

Personal information is generally used to:

• create and administer your account;
• verify your age and identity;
• process deposits, withdrawals, and bets;
• meet legal obligations, including AML/CTF reporting;
• support responsible gambling measures;
• maintain the security of the platform.

Your Rights

Under the APPs, you hold legal rights to:

• request access to the personal information held about you;
• request correction of information that is inaccurate or out of date;
• opt out of direct marketing communications;
• be notified of an eligible data breach likely to cause serious harm;
• make a complaint to the organisation first, then to the OAIC if the matter is not resolved.

Further information is available at oaic.gov.au.