Responsible Gaming for Australian Players

Gambling always carries the risk of financial loss. Outcomes are random, and no strategy or experience changes the odds. Losses are a normal part of play, and players can protect their wellbeing by following a few core principles.

Core Principles

• Treat gambling as paid entertainment with no expectation of profit;
• Play only with money that can be lost without affecting bills, savings or family needs;
• Set a budget and a time limit before each session;
• Keep gambling in balance with work, study, relationships and rest;
• Stop when the planned limit is reached, regardless of the outcome.

Staying in Control

Limits protect both finances and emotional wellbeing. Players can set deposit and time limits, schedule breaks and review their betting activity regularly. The tools available in a Zoome account can be confirmed in account settings or with support.

Age Requirement

Gambling is restricted to adults aged 18 and over in Australia. Anyone under 18 must not use gambling services.

Gambling addiction is a serious condition that can affect finances, health and relationships. Early warning signs are often easy to overlook, so regular self-assessment is useful.

• Spends more money or time on gambling than planned;
• Needs to bet larger amounts to feel the same level of excitement;
• Chases losses by betting again to win money back;
• Borrows money, sells belongings or uses credit to fund gambling;
• Hides gambling activity from family and friends;
• Feels restless, irritable or anxious when trying to cut back;
• Neglects work, study or family commitments because of gambling;
• Uses gambling to escape stress, low mood or worry;
• Makes repeated unsuccessful attempts to stop or reduce gambling;
• Continues to gamble despite financial, relationship or health problems.

Experiencing one or more of these signs is a good reason to seek support early.

Zoome recommends the following tips to help players stay in control and keep gambling safe. Early action is the most effective way to prevent addiction from developing.

• Set a deposit limit before the first session and keep to it;
• Set a time limit for each session and use session reminders;
• Use only money set aside for entertainment, and keep funds for rent, bills and food separate;
• Accept losses as part of play and avoid chasing them;
• Take regular breaks and stop when the planned time or budget is reached;
• Avoid gambling when stressed, upset, tired or under the influence of alcohol;
• Keep a personal record of time and spending;
• Maintain other interests, exercise and time with family and friends;
• Ask Zoome support about available break and exclusion options if control feels difficult;
• Talk to a trusted person or a support service as early as possible.

Free and confidential support is available across Australia for anyone affected by gambling. The services below operate independently of Zoome.

• Gambling Help Online: free, confidential counselling and information, available 24 hours a day on 1800 858 858;
• BetStop: the National Self-Exclusion Register, which allows adults to exclude themselves from licensed Australian online and phone wagering providers for a chosen period, with a minimum of three months;
• Lifeline: 24-hour crisis support on 13 11 14;
• Beyond Blue: mental health support on 1300 22 4636;
• National Debt Helpline: free financial counselling on 1800 007 007;
• Gamblers Anonymous Australia: peer support for people who want to stop gambling.

In an emergency or if there is immediate danger, call 000.

Players who feel gambling is affecting their life can contact Zoome support at any time. Support can explain the account controls and exclusion options that are available.

• The contact options published in the Contact or Help section of the official Zoome website;
• A request to set limits, take a break or close the account, sent through any published support channel;
• A request for information about responsible gaming tools, sent through any published support channel.