How Personal Data Is Handled

This Privacy Policy explains how Zoome handles the personal data of users in Australia. It covers the collection, processing, protection, disclosure, and destruction of personal information. The use of data is based on the consent of the user. The sections below set out what information is collected, the purpose of each use, and the rights available to users. Users should read the policy before registering or using the online services.

Personal Data Collection and Protection Standards

Zoome collects personal information only to operate its online casino and sportsbook services and to meet legal obligations.

Personal Data Collected

The data collected may include:

  • identity details, such as name and date of birth;
  • contact details, such as email address, phone number, and residential address;
  • identity verification documents submitted by the user;
  • payment and transaction information;
  • account activity, device, and browsing data.

Purpose of Collection

Personal data is collected to:

  • create and manage user accounts;
  • verify identity and age;
  • process deposits and withdrawals;
  • operate the services and respond to user requests;
  • meet legal and regulatory requirements.

Protection Measures

Technical and organisational measures protect personal data against unauthorised access, loss, misuse, alteration, and disclosure.

  • Technical measures protect the systems that store and process user data;
  • Organisational measures govern who may access personal information and how it is handled.

User Rights

Users have the right to:

  • access the personal data held about them;
  • request correction of inaccurate or outdated data;
  • request deletion of personal data, subject to legal retention requirements.

Compliance with Australian Law

Personal data is handled in line with applicable Australian laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

How Collected Information Is Used

Personal data is used only for the lawful purposes stated in this policy. Processing is carried out transparently, and users are informed of the purposes for which their information is used.

Account Services

Information is used to create, maintain, and secure user accounts, verify identity, and respond to support requests.

Transactions

Payment data is used to process deposits and withdrawals and to maintain related transaction records.

Service Improvement and Analytics

Usage data is analysed to understand how the websites and services are used, identify technical faults, and improve performance and content.

Marketing

Where the user has given consent, contact details may be used to send information about the services. Consent may be withdrawn at any time.

Compliance

Data is used to meet legal, regulatory, and security obligations, including identity checks, record keeping, and the prevention of fraud and money laundering.

Accessing, Updating, and Deleting Data

Users may request access to their personal data, and may ask for it to be corrected or deleted, through the customer support channels listed on the website.

Access Requests

The process follows these steps:

  1. The user submits a request through the contact channels listed on the website.
  2. The identity of the user is verified so that data is released only to the account holder.
  3. The request is reviewed and the information is made available to the user.

Correction of Data

Inaccurate or outdated information is corrected once the request has been verified.

Deletion of Data

Deletion requests are reviewed after identity verification. Data that must be kept under legal or regulatory obligations is retained for the required period and then deleted.

Security Checks and Payment Processing

By using Zoome, users consent to security checks and to the processing of payment data by payment providers.

Age Restrictions and Children’s Privacy

The services are intended for persons aged 18 years or older. Access by minors is not permitted.

Age Verification

Zoome cannot verify the age of a user without supporting documents. Age checks therefore depend on the identity documents submitted by the user.

Deletion of a Minor’s Data

A parent or guardian who believes that a minor has submitted personal data may request its deletion. On receipt of the request, the data relating to the minor is deleted.

Processing of Data Outside Australia

Personal data may be processed outside Australia, in countries where Zoome partners operate.

  • Use of the site constitutes consent to the transfer and processing of personal data abroad;
  • Confidentiality of personal data is ensured by all partners involved in processing.

How Cookies Are Used

What Cookies Are

Cookies are small text files stored on the device of the user when visiting websites.

Purposes of Cookies

Cookies are used for:

  • statistics on site traffic and use;
  • analysis of user behaviour;
  • personalisation of content and settings;
  • improvement of the site and services.

Retention Period

Cookies are stored for a period of 1 year.

Acceptance of This Policy

Use of Zoome constitutes full acceptance of this Privacy Policy.

The current version published on the website prevails over any earlier version. Users should review the policy periodically to stay informed of the current terms.

Disclosure of Data to Third Parties

Personal data may be shared with third parties where required or permitted, including for:

  • compliance with the law;
  • resolution of disputes;
  • performance of agreements with the user or with service partners.

Recipients listed on the website are covered by the information published there. Where a recipient is not listed, the user is informed of the purpose and scope of the disclosure.

When a user submits personal data, consent to disclosure on these terms is given.