Zoome Customer Support for Players in Australia

Live chat is the fastest route for most account, payment and game queries. The chat window opens from [CHAT_ACCESS_LOCATION] on the website and in the app.

How to start a chat

1. Select the chat icon at [CHAT_ACCESS_LOCATION].
2. Log in, or enter the account email when prompted.
3. Choose the topic closest to the issue.
4. Describe the issue in one or two short sentences.
5. Keep the chat window open until the agent confirms the outcome.

Best used for

• Account and login questions;
• Deposit and withdrawal status checks;
• Game rules and promotion terms;
• General website and app help.

Contact details

• Access: [CHAT_ACCESS_LOCATION];
• Hours: [LIVE_CHAT_HOURS_WITH_TIME_ZONE];
• Languages: [LIVE_CHAT_LANGUAGES].

Expected response time

• Typical wait for an agent: [LIVE_CHAT_WAIT_TIME];
• Complex cases may be passed to another department, with a follow up by email.

Tips for faster answers

• Log in before opening the chat;
• Keep the account username or ID ready;
• State the issue, date and amount in the first message;
• Raise one issue per chat;
• Save the chat transcript for reference.

Email suits detailed queries sent to Zoome customer service, including cases that need documents or a written record. Replies are sent to the email address registered on the account.

How to send an email

1. Write to the support email address listed below.
2. Use the email address registered on the account.
3. Add a specific subject line.
4. Describe the issue, with dates, amounts and transaction IDs.
5. Attach screenshots or documents where relevant.

Best used for

• Identity verification and document submissions;
• Payment disputes that need transaction details;
• Formal complaints;
• Issues that need a written record.

Contact details

• Support email: [SUPPORT_EMAIL];
• Verification and payments: [PAYMENTS_VERIFICATION_EMAIL];
• Complaints: [COMPLAINTS_EMAIL].

Expected response time

• First reply: [EMAIL_RESPONSE_TIME];
• Cases that need review may take longer, and the reply states the next step.

Tips for faster replies

• Use a subject line such as Withdrawal pending, Account ID [ID];
• Put the main issue in the first two lines;
• Include the registered username, not the password;
• Send documents as clear, uncropped images or PDFs;
• Reply in the same email thread to keep the case history together.

Phone support suits urgent issues that need a spoken conversation. Calls from Australia connect through the numbers listed below.

How to call

1. Dial the support number for Australia.
2. Follow the voice prompts to select a topic.
3. Confirm identity with the account details requested.
4. Explain the issue and note the case reference given at the end of the call.

Best used for

• Urgent account access problems;
• Suspected unauthorised activity;
• Payment issues that need fast discussion;
• Cases that chat or email has not resolved.

Contact details

• Support number: [SUPPORT_PHONE_NUMBER];
• Free number for Australia: [FREE_NUMBER_AUSTRALIA];
• Helpline hours: [PHONE_HOURS_WITH_TIME_ZONE];
• Regional or international numbers: [REGIONAL_NUMBERS].

Expected response time

• Typical call wait: [PHONE_WAIT_TIME];
• Most calls are resolved: [PHONE_RESOLUTION_TIME].

Tips for faster calls

• Keep the username, registered email and recent transaction details ready;
• Call from a quiet place with a stable signal;
• Call during quieter periods, such as [QUIETER_CALL_PERIODS];
• Write down the case reference for any follow up.

Messaging apps and social media suit short questions and general updates. Only the official channels listed below should be used.

Available platforms

• WhatsApp: [WHATSAPP_CONTACT];
• Telegram: [TELEGRAM_HANDLE];
• Facebook Messenger: [FACEBOOK_MESSENGER_LINK];
• X (Twitter): [X_HANDLE].

How to get started

1. Open the platform and search for the official handle listed above.
2. Check that the profile matches the details on the official website.
3. Send a private message with a short description of the issue.
4. Move to live chat or email if the agent requests account details.

Best used for

• General questions about the website and app;
• Service updates and announcements;
• Basic guidance on which support channel to use;
• Non-sensitive queries.

Expected response time

• Messaging apps: [MESSAGING_RESPONSE_TIME];
• Social media messages: [SOCIAL_RESPONSE_TIME].

Tips for effective messages

• Send messages privately, not as public comments;
• Never share passwords, full card numbers or verification codes;
• Include the username and a short summary of the issue;
• Treat unofficial accounts and unsolicited messages with caution.

The Zoome support team handles technical faults that affect access, payments and gameplay. Technical support is available through the channels below.

How to request technical help

1. Open live chat or send an email to the technical support address.
2. State the type of fault: login, payment, game or app.
3. Attach screenshots of any error message.
4. List the device, operating system and browser or app version.

Issues handled

• Login and password reset problems;
• Failed or delayed deposits and withdrawals;
• Game freezes, crashes or loading errors;
• App installation and update problems;
• Website display errors.

Contact details

• Technical support email: [TECHNICAL_SUPPORT_EMAIL];
• Technical chat option: [TECHNICAL_CHAT_OPTION];
• Technical support phone: [TECHNICAL_PHONE_NUMBER];
• Hours: [TECHNICAL_SUPPORT_HOURS_WITH_TIME_ZONE].

Expected response time

• First reply: [TECHNICAL_FIRST_RESPONSE_TIME];
• Typical resolution: [TECHNICAL_RESOLUTION_TIME].

Tips for faster resolution

• Attach a screenshot of the full screen, including the error text;
• Note the game name, the time of the fault and the transaction ID;
• List the steps already tried, such as restarting the app or clearing the cache;
• Name the device model and the app or browser version.

VIP members can use a priority support route. Eligibility and access details are listed below.

How to access priority support

1. Log in to the VIP account.
2. Use the priority contact details shown in the account area or sent by the VIP team.
3. Quote the VIP status and account ID in the first message.

Who qualifies and what is prioritised

• Eligibility: [VIP_QUALIFICATION_CRITERIA];
• Priority issues: [VIP_PRIORITY_ISSUES].

Contact details

• VIP email: [VIP_SUPPORT_EMAIL];
• Dedicated phone line: [VIP_PHONE_NUMBER];
• Priority chat access: [VIP_CHAT_ACCESS];
• Hours: [VIP_SUPPORT_HOURS_WITH_TIME_ZONE].

Expected response time

• Priority first reply: [VIP_RESPONSE_TIME].

How to qualify and use the service well

• Check the VIP programme terms at [VIP_TERMS_LINK];
• Keep contact details and verification documents up to date;
• Include the account ID and a full description in each request.

Responsible gambling help

Players must be aged 18 or over. Support is available for any player who wants to set limits, take a break or close an account.

• Limit, time out and account closure requests: [RG_CONTACT_CHANNEL];
• Gambling Help Online, free and confidential, available 24 hours: 1800 858 858;
• BetStop, the national register for excluding yourself from licensed wagering providers: betstop.gov.au.